Terms & Privacy
terms of use
Privacy & cookies
Cottage Garden Flowers & Gifts
329 Rokeby Road, Subiaco, Western Australia
These Terms of Use govern your access to and use of the website, services, and purchases from Cottage Garden Flowers & Gifts (“we”, “us”, “our”). By placing an order, visiting our website, or using our services, you agree to be bound by these Terms.
1. General
Cottage Garden Flowers & Gifts provides fresh flowers, plants, gifts, and related services including delivery and custom floral design. We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our services constitutes acceptance of any changes.
2. Orders & Payments
-
All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.
-
Full payment is required at the time of ordering.
-
We accept payment via approved payment methods available in-store or online.
-
Orders are subject to availability and acceptance.
3. Flower Availability & Substitutions
Flowers are seasonal and subject to availability. If specific flowers or containers are unavailable, we reserve the right to substitute with items of similar style, colour, and value while maintaining the overall design and quality.
4. Delivery Policy
-
Delivery dates and times are estimates and cannot be guaranteed due to factors beyond our control.
-
If the recipient is not available, flowers may be left in a safe location at the driver’s discretion.
-
We are not responsible for deterioration of flowers once delivery has been completed.
-
Incorrect delivery details provided by the customer may result in additional delivery fees.
5. Click & Collect
Customers selecting click-and-collect are responsible for collecting orders at the agreed time. Flowers not collected on the arranged date may not be eligible for a refund.
6. Cancellations & Refunds
-
Orders may be cancelled or amended with sufficient notice prior to preparation.
-
Due to the perishable nature of flowers, refunds are generally not available once an order has been prepared or delivered.
-
If you are dissatisfied with your order, please contact us within 24 hours of delivery with photos where applicable.
7. Care & Responsibility
Proper flower care is the responsibility of the recipient once delivery or collection has occurred. We cannot guarantee flower longevity due to environmental factors and handling beyond our control.
8. Intellectual Property
All content, images, designs, and text used by Cottage Garden Flowers & Gifts remain our intellectual property and may not be copied, reproduced, or used without written permission.
9. Limitation of Liability
To the maximum extent permitted by law, Cottage Garden Flowers & Gifts is not liable for any indirect, incidental, or consequential damages arising from the use of our services or products.
10. Privacy
We respect your privacy and handle personal information in accordance with applicable Australian privacy laws. Customer information is used solely for order processing and communication.
11. Governing Law
These Terms of Use are governed by the laws of Western Australia. Any disputes will be subject to the jurisdiction of the courts of Western Australia.
12. Contact Us
For questions regarding these Terms or your order, please contact:
Cottage Garden Flowers & Gifts
329 Rokeby Road, Subiaco WA 6008
Phone: 0420 465 782
Email: flowers@cottagegarden.net.au
By using our services, you acknowledge that you have read, understood, and agree to these Terms of Use.
